Shipping policy


Delivery time: usually 2-5 business days. We are not responsible for carrier delays.

Orders placed Monday through Friday by 1 PM PST (excluding holidays) are shipped the same day. Orders placed after 1 PM PST or during holidays are shipped the next business day. 


We are not responsible for lost or damaged packages. If your package has been lost or damaged, please e-mail

International Shipments

Delivery time: usually 4- 7 days (depending on a country).

For South Korea and Philipine delivery, please visit local store: hinoki LAB South Korea and hinoki LAB Philipine

*A transaction fee might apply and is calculated upon the checkout.


Delivery time: usually 2- 4 days



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